Shipping Policy

Thank you for visiting and shopping at GetWired Tronics. Following are the terms and conditions that constitute our Shipping Policy. We promise to provide you with the best-in-class shopping experience at every step of the way. We assure you that all due precautions are taken so that your package is delivered to you intact and on time by our delivery partner. Just proceed with your order and we’ll do the rest.

Tracking my Order

You can track your order by entering your order number on our Track your Order page. Click on the link for information about the expected delivery timeline. For any inquiries contact our Customer Service Center at 0740 400 500 or on our Contact Us page.

Please Note

You can choose not to accept an item on the spot (for example in the unlikely case that it was the wrong item). It is not possible to open products bearing a manufacturer’s seal and to return them on the spot. If there is a problem, please follow our return policy & we will support you.

Our package sizes are classified as follows:

• Special Small: includes items such as, cables and memory cards.
• Small: includes items such as phones, headphones and most accessories
• Medium: includes items such laptops, gaming consoles and portable speakers
• Large: includes items such TVs  and home theater systems

Shipment processing time

All orders are processed within 1-2 business days. Usually orders are not shipped or delivered on weekends or holidays.

We deliver on same day within Nairobi for orders done before 2pm, and next day for the rest of the country.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.